Tickets & Account Access

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Already have a KW Tickets account? Use the same email address to sign in to Kitchener LIVE. The first time you log in, you'll be asked to create a new password.

 

Kitchener LIVE

The Aud • Conrad Centre • Registry Theatre

Use Kitchener LIVE for events at The Aud, Conrad Centre and Registry Theatre.

Buy Tickets

My Account

KW Tickets

Centre In The Square Events

Use KW Tickets for events at Centre In The Square.

Buy Tickets

My Account

Mobile Tickets

Mobile tickets are secure digital tickets delivered directly to your account. No printing required. Simply access your tickets on your smartphone and present them for scanning upon entry.

Kitchener LIVE mobile tickets can be used at:
  • The Aud
  • Conrad Centre for the Performing Arts
  • Registry Theatre
KW Tickets mobile tickets can be used at:
  • Centre In The Square

Once logged in, learn how to access your tickets, save them to your phone, transfer tickets to others, and find helpful event day tips.

  • Log in to your Kitchener LIVE account.
  • Select My Tickets.
  • Choose the event you'd like to attend.
  • Open your ticket and have the QR code ready for scanning.

iPhone Users

Add to Apple Wallet

  1. Open your ticket.
  2. Tap Add to Apple Wallet.
  3. Select Add.
  4. Access your ticket directly from Wallet on event day.

Android Users

Add to Google Wallet

  1. Open your ticket.
  2. Tap Save to Google Wallet.
  3. Confirm.
  4. Access your ticket through Google Wallet on event day.

Can't attend? Send your ticket to someone else.

  1. Log in to your Kitchener LIVE account.
  2. Select Transfer.
  3. Choose the event and ticket.
  4. Enter the recipient's email address.
  5. Confirm the transfer.

For the Recipient

  • Accept the transfer email.
  • Create or log in to a Kitchener LIVE account.
  • Access tickets instantly.

Before you leave home:

  • Download your tickets in advance
  • Add tickets to Apple Wallet or Google Wallet
  • Increase your screen brightness
  • Ensure your phone is charged
  • Transfer tickets ahead of time if members of your group are arriving separately

At the venue:

  • Open your ticket before reaching the entrance.
  • Present the QR code for scanning.
  • Screenshots may not be accepted.

Contact Us

The City of Kitchener
200 King Street W
Kitchener, ON
Telephone: 519-741-2878
TTY: 1-866-969-9994
Email: kitchenerlive@kitchener.ca