Currently only available for Kitchener Rangers Season Tickets.
Manage Your Tickets
Everything you need in one place. Log in to your Kitchener LIVE account to view, download, transfer, and manage your tickets with ease.
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Account Access
Already have a KW Tickets account? Use the same email address to sign in to Kitchener LIVE. The first time you log in, you'll be asked to create a new password.
The Aud • Conrad Centre • Registry Theatre
Use Kitchener LIVE for events at The Aud, Conrad Centre and Registry Theatre.
For events at Centre In The Square, click here
Mobile Tickets
Mobile tickets are secure digital tickets delivered directly to your account. No printing required. Simply access your tickets on your smartphone and present them for scanning upon entry.
- Kitchener LIVE mobile tickets can be used at The Aud, The Conrad Centre for the Performing Arts, and Registry Theatre
- KW Tickets mobile tickets can be used at the Centre In The Square
Once logged in, learn how to access your tickets, save them to your phone, transfer tickets to others, and find helpful event day tips.
Visit KitchenerLIVE.evenue.net, click the 3 lines in the top left corner (or Sign In on desktop)
Click Sign In
Enter your email address and password (or Verification Code), and click Continue
Click the 3 lines, then click My Tickets
Choose the event you wish to view
Choose the event you wish to download
Select the ticket(s) you want to download, and click add to Apple/Google Wallet
Click add in the top right corner
Open the Wallet App
Open your ticket, and present it to be scanned at the venue
Choose the event you wish to transfer
Select the ticket(s) you want to transfer, and click Transfer
Select all, or the specific tickets you want to transfer, then click Continue
Enter the first name, last name, and contact (phone or email) details of who will be receiving the tickets, click Review Transfer
review, and click Transfer (x) Tickets
Is ALL-IN-1 available for all tickets?
How do I know if I have a ALL-IN-1 ticket?
When you retrieve/access your ticket in My Account, the ALL-IN-1 logo displays on the top right corner of ticket.
How do I add an ALL-IN-1 ticket to my digital wallet?
Login to My Account on your mobile device. Click Add to Wallet, and you’re done!
How many times do I have to add my ALL-IN-1 ticket?
Add each seat just once. In your digital wallet, the ALL-IN-1 pass knows to rotate to the next event automatically.
When does my ALL-IN-1 pass update to the next event?
ALL-IN-1 automatically updates after an event has ended to display the next event. The update may not be immediate.
How do I know if my ALL-IN-1 pass has been updated?
Check your ALL-IN-1 pass in your digital wallet to verify. After the previous event has passed, it shows the next event’s date! The update may not be immediate.
My ALL-IN-1 pass didn't update. What do I do?
ALL-IN-1 will automatically update before each preceding event. Make sure you have enabled Automatic Updates on your Wallet app for the pass. If you do not see the update, please contact the Box Office.
What happens when I transfer, sell, exchange, or return one of my tickets?
The ALL-IN-1 pass in your digital wallet will display “VOIDED” or collapse, depending on your mobile device. In My Account, the ticket will no longer display under My Upcoming Events. In addition, if you click on “View ALL-IN-1 events” under the Event Details Page, the event will be greyed out.
Can I transfer, sell, exchange, or return an entire ALL-IN-1 pass?
No, but the events included in your ALL-IN-1 pass can be managed individually. The recipient of a transferred, sold, or exchanged individual ticket will receive a single pass, not a ALL-IN-1 pass.
I deleted my ALL-IN-1 pass. Can I add it to my digital wallet again?
Yes, go to My Account and access your pass anytime.
Contact Us
The City of Kitchener
200 King Street W
Kitchener, ON
Telephone: 519-741-2878
TTY: 1-866-969-9994
Email: kitchenerlive@kitchener.ca